Titan Automotive respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quote, make a booking or use our services.

This policy has been prepared with reference to the Australian Privacy Principles under the Privacy Act 1988 (Cth), which require applicable organisations to have a clearly expressed and up-to-date policy about how personal information is managed.

1. Who we are

Titan Automotive is an automotive repair and servicing workshop located in Oxenford, Queensland.

In this policy, “we”, “us” and “our” refer to Titan Automotive.

2. Information we collect

We may collect personal information when you:

submit an online booking or quote request

contact us by phone, email, website form or social media

visit our workshop

use our website

provide vehicle details for servicing, repairs or safety certificates

The information we collect may include:

your name

phone number

email address

vehicle make, model, registration and service history details

information about the service, repair or enquiry you submit

billing and payment-related information

any other information you choose to provide to us

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and general website usage data.

3. How we use your information

We collect and use your personal information to:

respond to your enquiries

provide quotes and booking confirmations

service, diagnose and repair vehicles

issue invoices and process payments

contact you about your vehicle, booking or repair

send service reminders or follow-up communications

improve our website, customer service and business operations

meet our legal, accounting and record-keeping obligations

assist with safety certificates, certificates of inspection or other vehicle-related requirements where applicable

We will only use your personal information for the purpose it was collected, a related purpose you would reasonably expect, or where required or permitted by law.

4. Website forms and online bookings

When you submit a form on our website, the information you provide is used to respond to your enquiry, prepare a quote, arrange a booking or provide the service you requested.

Please ensure the information you provide is accurate and up to date so we can contact you and assist with your vehicle properly.

5. Cookies and analytics

Our website may use cookies, tracking pixels and analytics tools to understand how visitors use our website and to improve our content, advertising and user experience.

These tools may collect information such as pages viewed, time spent on the site, device type, browser type and general location data. This information is generally aggregated and does not directly identify you.

You can disable cookies through your browser settings, although some website features may not work as intended.

6. Marketing communications

We may use your contact details to send service reminders, special offers or information about our services where permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe link, replying to the message, or contacting us directly.

We will still contact you where necessary about current bookings, repairs, invoices or other service-related matters.

7. Disclosure of personal information

We may disclose your personal information to third parties where reasonably necessary to provide our services or operate our business. This may include:

parts suppliers

payment processors

IT, website and software providers

booking or customer management systems

accountants, insurers or professional advisers

government, regulatory or inspection bodies where required

law enforcement or other parties where required by law

We do not sell your personal information.

8. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information may be stored in electronic systems, email platforms, booking systems, accounting software or physical records. While we take reasonable precautions, no method of electronic storage or online transmission is completely secure.

9. Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before providing access or making changes.

10. Retention of information

We retain personal information for as long as reasonably necessary for the purpose it was collected, including for service records, warranty, accounting, legal and business requirements.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

11. Links to other websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those external websites.

12. Privacy complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Contact us

For privacy enquiries, access requests or complaints, please contact:

Titan Automotive

Address: 137 Old Pacific Highway, Oxenford QLD 4210

Phone: 07 5502 7344

Email: info@titanautomotive.com.au